Frequently Asked Questions
Find answers to common questions about our services
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How do I become a member of Dello SACCOS?
To become a member, you need to:
- Complete a membership application form
- Provide a photocopy of your national ID, kebele ID, and driver's license.
- Pay a membership fee of 500 Birr.
- Over 18 years old
You can visit any of our branches to complete the process.
What types of savings accounts do you offer?
We offer several savings products:
- Dello Regular Savings: Earn interest with flexible deposits and withdrawals
- Fixed Time Savings: Higher interest for locked savings over a fixed period
- Emergency Savings: Save towards specific goals with scheduled contributions
- Business Savings: Special account for minors with bonus interest
- Mekenet Savings: Special account for mothers with bonus interest
What are the requirements to qualify for a loan?
To qualify for a loan, you must:
- Be an active member at dello saccos for at least 3 months
- Have consistent loan savings history
- Provide copies of National ID, ID, Drivers licence, business licence, TIN, marege cirtificate(if married), proof of income
- Complete the loan application form
- Have guarantors (for larger loans)
How long does loan processing take?
Loan processing typically takes 1-5 working days for business loan and for Emergency loans 1-2 days. The timeline depends on:
- Completeness of your application
- Loan amount requested
- Availability of your guarantors
How are my savings protected?
Dello SACCOS takes several measures to protect your savings:
- We are registered and regulated by the relevant government authorities
- Your savings are insured through the Deposit Protection Fund
- We maintain proper financial records audited annually
- We practice prudent financial management with adequate reserves
Can I access my account online?
Currently, we offer limited online services through our website. You can:
- View your account balance by SMS
- Access financial education materials
We are developing a full mobile app that will allow more online transactions, coming soon!
Still have questions?
If you didn't find the answer you were looking for, please don't hesitate to contact us directly.
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